Making anonymous calls to a telephone helpline means that people in need can freely express their thoughts, bad feelings or doubts which have often been hidden even from them. They can enjoy the benefits of supportive listening, shared thoughts, empathy and anonymity. In 1998 these ideas helped to establish the telephone helpline first for the elderly and later for the middle-aged, too. DélUtán helpline can be called from everywhere in Hungary seven days a week and the calls are received by forty-five trained counselors who do this stressful work - just like the management of the foundation - on a voluntary basis, without remuneration. During the last decade, apart from the telephone helpline, DélUtán has established legal, patients' rights and medical counseling, mediation, free elementary computer courses for the elderly and the DélUtán Clubs where people can meet, play games and talk without age limit.
The 'Europe for Citizens' program of the EACEA made it possible for the DélUtán Foundation to extend its service over the borders. At the moment DélUtán is the only free anonymous telephone helpline in Europe whose target group is people over 45. As a result of the project this situation might change now for the better.

At the beginning of the project the DélUtán has established long-term agreements of co-operation with Asociatia 'Organizatia Caritas Satu Mare' (Romania) and Ustredle diakonie RKC na Slovensku (Slovakia). Organization Caritas from Zrenjanin (Serbia) has joined the project at its own expense.
In the first phase of the work our partners' task was to send the information material of DélUtán over to the target group. The methodology was based on extensive communication, including distribution of leaflets and posters in civil and church sphere, publishing articles, radio and television programs about the work of the service. At the beginning of the common work the most experienced counselors of DélUtán Foundation visited the partner organizations to get acquainted with each other's work, views and plans as well as to discuss the practical details of the common activity.
In the second - and most important - phase of the project DélUtán had supportive conversations with clients calling from the partner countries. The project ended on 31st July 2011, but DélUtán is going to continue this service as long as its financial resources make it possible, or as long as the partner organizations establish their own telephone helpline. In order to promote this the volunteer psychologist of DélUtán held a several days' methodological training for 12 people of the Caritas Satu Mare team.
In July 2011 the partner organizations met in Budapest to discuss the experiences, to develop together the methodology, to discuss the further steps of the co-operation and to end the project.
The partner organizations formed the unanimous opinion that in our times full of crises telephone helpline is extremely important not only in Hungary but in the partner countries as well. In the interest of this development partners are going to do the necessary preparatory steps, estimate the necessary financial and human resources to set up the service in their own country. They definitely count on the methodological support of DélUtán Foundation.

DélUtán Foundation is satisfied with the positive feedback, but even more with the project having reached its goals and objective.